Customer info

Shipping & Returns

How we get your supplies to you, and what to do if something isn't right.

Pickup

Free pickup from our Kingston branch (92 Constant Spring Road, Kingston 10, Jamaica) and Montego Bay branch (Shop 2 Lot H6 Coconut Drive, Montego Bay, Jamaica) during business hours: Monday–Friday: 8:30 AM – 5:00 PM, Saturday: 10:00 AM – 2:00 PM, Sunday: Closed.

Islandwide delivery

We deliver across all 14 parishes via trusted couriers. Delivery fees and timelines are confirmed on your quote and depend on parish, weight, and dimensions. Most Kingston-metro orders ship same or next business day; rural parishes typically arrive within 2–4 business days.

Returns

  • Unopened, resalable items may be returned within 7 days of receipt.
  • Custom-cut vinyl, custom prints, and special-order items are non-returnable.
  • Damaged or defective items: contact us within 48 hours of receipt with photos.

Refunds

Approved refunds are issued via the original payment method or store credit within 7 business days.

Questions

WhatsApp 876-880-7446 or email gavimportsinfo@gmail.com.